Payments & Delivery

What you are buying

A subscription to NeedlePool, a web application for running music promo campaigns: sending releases to contacts, hosting the audio player, collecting ratings and written feedback, and reporting what each recipient did. It is software delivered over the internet — there is no physical product and nothing is shipped.

Plans, prices and what each one includes are on the Pricing page. A Free plan exists and never expires; paid plans are billed every 30 days.

Separately, you can order a one-off promo campaign that our team runs for you. How it is paid for and delivered is set out in its own section below.

Payment methods

• Bank cards — Visa and Mastercard, credit and debit, processed by our payment provider on a secure page. We never see or store your card number.
• Wallets — Apple Pay and Google Pay, where your device offers them. Same cards, one fewer form to fill in.
• Currency — prices are listed in US dollars. The exact amount, in the currency your card will actually be charged in, is shown at checkout before you confirm.
• No other methods. We do not accept bank transfers, cash, cryptocurrency or vouchers, and we never ask for card details by email or chat.

Every price shown is before tax. Whether VAT or sales tax is added on top depends on the payment provider and on the country you are buying from — the exact total is shown at checkout, before you confirm anything.

Delivery: when and where

• When. Immediately. A successful payment switches the plan on in your account within a minute — usually before you are back from the checkout page. There is no manual approval step and nothing to wait for.
• Where. Inside your account at app.needlepool.com, with the same email and password you already use. Nothing is posted or emailed as a file.
• Countries. The service is available worldwide, wherever you can open the site. Because it is delivered online, there is no shipping, no courier, no customs and no delivery cost — and therefore no list of cities or countries we ship to.
• If it does not switch on. Write to [email protected] with the payment time. We fix it or refund it — a payment that bought nothing is not a refund case with conditions, it is a mistake.

Campaigns run by our team

• Request. You send a request from the campaign page or from your account. Nothing is paid at this stage.
• Price and invoice. Within two business days we reply with the number of matching curators and the price of the package you chose (packages start at $75). When you agree to both, we send the invoice to your email. It is paid with the methods listed above.
• When it goes out. We agree the send date with you in writing, by email, before you pay — for example, a few weeks before your release. The campaign goes out on that date.
• What you receive. The campaign is sent by email to the curators we agreed on. The report — who opened, played, downloaded and reviewed it, by name — is a page we share with you; we send you its link by email. The written Instagram review and the summary of the larger package arrive by email. Nothing is shipped.
• Refunds. Payment for a campaign is not refunded. The number of curators, the price and the send date are agreed before you pay, and by paying the invoice you ask us to start the work straight away. See the Refund Policy.

Renewal and cancellation

• No, and that is deliberate. Each payment buys one period and nothing renews by itself: we do not store your card and nothing is ever charged automatically. When the period ends the account drops to Free, and you decide whether to pay for another one. We write to you before that happens, so the date is never a surprise.
• A price change never applies retroactively and never touches a period you have already paid for. Because every payment is a separate purchase, the price shown when you pay is the price you pay.
• There is nothing to cancel: no card is stored and no payment repeats. Your plan simply runs to the end of the period you paid for, and then the account drops to Free. Contacts, campaigns and reports stay where they are.
• Going over a plan limit stops the send and tells you the number. It never quietly charges you for extra.

Refunds

The full policy — including the case where your first payment comes back in full — is in the Refund Policy. In short: the period you paid for runs to its end, and nothing renews by itself. You keep access to the end of the month you paid for; and if you would rather have money back, we return the share of your allowance you have not used. Results are never a refund ground, and we say what we do and do not sell in the Anti-Abuse Policy.

Refunds come back minus the payment processor's fee of 5%. We pay that fee when you pay us, and the processor keeps it when the money goes back, so it is a cost that has already left the service rather than a charge we add. It never applies when the refund is our doing — a double charge, a payment that bought no access, or a failure on our side comes back in full.

Payments will be processed by our authorised payment provider. Who appears as the seller on your receipt, and whether tax is added on top, depends on that provider — you see both at checkout, before you confirm anything.

Seller

• Igor Oleksandrovych Pylypenko, sole proprietor registered in Ukraine.
• Registration: record No. 2 266 000 0000 048463 in the Unified State Register, dated 12 November 2008.
• Taxpayer identification number (TIN): 3177602454.
• Legal and correspondence address: 2A Drahomanova St., Kyiv 02059, Ukraine.
• Support: [email protected]. Abuse reports: [email protected].
• By phone: show the number.

The governing law, the courts, and the rest of the agreement are in the Terms of Service, which is the public offer under which the service is sold. Accepting it is a condition of paying.